Refund policy

Return Policy: No Returns Accepted

At Found Florist Farm, we take pride in delivering the highest quality floral arrangements and hand made products to our valued customers. Our commitment to excellence means that every effort is made to ensure that your order is prepared and delivered with the utmost care and attention to detail. We are a 5 Gold Star Rated Google Shop and we pride ourselves in the fact that as a woman-owned small business you are our top priority. 

In line with our dedication to providing top-tier service and maintaining the freshness and integrity of our products, we regret to inform our customers that we do not accept returns for any reason. We believe this policy is essential to maintain the quality and safety of our floral products and to adhere to industry standards as well as scam & fraud issues. As a woman-owned small business, I pride myself in my business and deliver forward my goal to always treat customers as family. 

Why We Do Not Accept Returns:

  1. Product Freshness: Flowers are perishable and have a limited shelf life. Accepting returns would risk compromising the freshness and quality of our products for other customers.

  2. Health and Safety: In compliance with health and safety regulations, we cannot resell floral arrangements or products that have left our premises to ensure they meet the highest standards of hygiene and quality.

  3. Customization: Many of our products are custom-made to order, tailored to your specific preferences and requirements. Therefore, they may not be suitable for resale to another customer.

What to Do If You Are Not Satisfied:

While we do not accept returns, we are committed to your satisfaction. If you have concerns about your order or if you are not completely satisfied with your purchase, please contact us within 24 hours of receiving your order. We will make every effort to address any issues or concerns to your satisfaction, which may include providing a replacement or a suitable resolution based on the circumstances.

Contact Us:

If you have any questions or require assistance, we are here to help and ensure that your experience with Found Florist Farm is exceptional.

Thank you for choosing Found Florist Farm for your floral needs. We appreciate your trust in our products and services, and we look forward to serving you with the finest quality floral arrangements and products.